Payments & Refunds
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How you pay for a journey or tour booked with KAMPA Tours & Events, how your card details are protected, and how cancellations and refunds of card payments work.
1. How you can pay
Every booking starts with a written proposal that states the price, what is included, the payment schedule and the cancellation terms. Once you accept it, you can pay:
By credit or debit card: Visa, Mastercard and UnionPay. We send you a secure payment link, or you pay on the secure payment page of our bank, Türkiye İş Bankası. Some cards can also pay in their own currency; the amount and exchange rate are shown before you confirm.
By bank transfer: to the company account stated in your proposal.
The deposit confirms your booking and the balance is due by the date in your proposal, as set out in our Terms & Conditions.
2. Payment security
Card payments are processed by Türkiye İş Bankası on its own secure payment page. Your card details are entered there, never on our website or in an email, and KAMPA does not see or store your card number.
The connection is encrypted with SSL/TLS (256-bit), shown by the padlock in your browser.
Payments use 3-D Secure (Visa Secure, Mastercard Identity Check): your card issuer may ask you to confirm the payment with a code or in your banking app.
We will never ask for your card number, expiry date or security code by phone, email or WhatsApp.
3. Confirmation and delivery of services
We sell travel services, not goods, so nothing is shipped. After your payment we send a written confirmation by email. Vouchers, meeting points and guide details follow before your travel date, and the services are delivered on the dates in your confirmation.
4. Cancellations
To cancel or change a booking, tell us in writing by email or WhatsApp. Cancellation charges are stated in your proposal and depend on how close to the travel date you cancel, because hotels, flights and guides are booked for fixed dates. For the same reason, the 14-day right of withdrawal for distance contracts does not apply to travel services booked for specific dates. If we cancel or significantly change a service, you receive a full refund of that service as described in our Terms & Conditions.
5. Refunds of card payments
Refunds of card payments are made only to the card used for the payment, not in cash or to another account.
We start the refund within 10 working days of confirming the cancellation in writing. Your bank then usually shows it within a few working days, and it may appear on your next statement.
The refund is made in the currency and amount that was charged. Exchange-rate differences or fees charged by your own bank are outside our control.
6. Contact
For questions about a payment or a refund, contact our team:
Kampa Turizm Organizasyon Sanayi ve Ticaret Ltd. Şti.
MERSİS 0001007001100011 · Trade registry İstanbul 1019942 · Tax no. 0010070011 (Zincirlikuyu)
Esentepe Mah. Büyükdere Cad. No: 159/4, Zincirlikuyu, 34394 Şişli / Istanbul, Türkiye
Phone and WhatsApp: +90 501 024 7566
Email: info@kampatourism.com
TÜRSAB A-Group travel agency, licence no. 3235
